Orders do not ship until they have been fully processed, which can take up to 2 business days. Please take order processing time into consideration before placing your order.
Please note that the inventory has not arrived in the Tailgate Mafia warehouse and may still be in production. It’s unlikely, but sometimes unanticipated issues during production may cause an item to be delayed or canceled if it doesn’t meet our standards.
Pre-orders can be canceled five days after purchase. After those five days have passed, you may not cancel your order. Delivery windows may change, depending on multiple factors that are beyond our control. We try to keep our amazing customers updated on these details when needed. We provide customers who’ve purchased a pre-order with a delivery estimate for when the item leaves our warehouse and ships. However, there is no guarantee the item will deliver during that time frame. Anticipate that the order could arrive before or after the dates we’ve approximated.
Orders being shipped outside of the US may incur customs fees. These are 100% out of our control. We do not cover customs values on any orders. For more information about the fees and taxes, you can contact your local customs office!
We cannot change the value of your package. We are held to strict shipping laws and breaking those laws can result in us being banned from shipping to specific countries. To make sure that we can ship your figures and you can get them, we must list the retail value of the order.
If you feel you have been overcharged on duties and taxes, you should fill out a claim with your local customs office. If your shipment is sent or transferred via the postal system, waiting is often the best option, as tracking can be unreliable and it’s often better to wait. Your shipment will come eventually, but it might take some time. If your package is being sent by DHL or FedEx and you have not received your package after 45 days, we can file a claim with our fulfillment provider and the postal carrier. Any questions about the location of your package, try contacting them directly by phone.
If the charges are not paid or the shipment is refused or abandoned, the shipment costs and customs duties will be deducted from the order’s overall total, and the difference reimbursed once we receive the items back. We ship to over 100 countries and this cost will vary depending on the country.
Promotional Orders are a final sale (this includes any discounted promotions and includes Secret Drops and Special Events). We cannot honor sale/promotional pricing once a sale or promotion has ended. We do not allow stacked discounts.
All returned figurines must be in their original, unopened boxes. We won’t accept open box figurines back as a return. If you receive a figure that you feel has a paint defect please contact customer service. Returns based on paint will be taken on a case-by-case basis.
If you unbox your figurine and it’s damaged (e.g., the product has missing accessories, lost parts, or broken) please send us images of the damage for us to review. For domestic (US) orders, if we determine that the damage qualifies for an exchange, we’ll replace it with a non-damaged item, depending on the availability of the item at the time.
If your purchase is not what you expected, you have 15 days after receiving your order to return by sending your items back to us for a full refund minus a $3 restocking fee. If you return an item after the 15-day window, you will receive store credit.
Return labels will only be issued for damaged products and only up to the value of the order. If you'd like to make a return, please contact us for more details.